With account approval, Crio resellers will receive the following:
To process dropship orders, the reseller will order all products online at www.criobru.com by signing in to the reseller’s account. Once signed in, simply add products to the shopping cart and proceed to checkout. At checkout you will choose your payment method and edit the “Ship Details” information for the order, entering the customer’s shipping address.
Reseller is welcome to email prepaid UPS, FedEx and DHL labels for shipping customer orders.
Order recipient address errors: If the reseller supplies an incorrect shipping address when placing an order and the carrier assesses a penalty or surcharge to Crio to correct that address, the cost will be assessed to the reseller. This correction fee is approximately $7.00.
THE RESELLER IS RESPONSIBLE FOR HANDLING AND ACCEPTING ALL PRODUCT RETURNS, EXCEPT ITEMS DAMAGED BY THE CARRIER (see below). Crio does not accept returns and no credit will be issued to the reseller for any items returned by the reseller’s customer. If delivery of a shipment is refused by the recipient and Crio is billed by the carrier for return shipping costs, the reseller will be assessed this additional expense. Resellers must establish, publish and administer their own returns policies. It is recommended resellers require the customer receive a Return Authorization Number before returning an item and have the item shipped directly to the reseller.
Damage in Transit Returns: If an item is damaged in transit, please contact us at firstname.lastname@example.org. Include the reseller’s business name, the order number, the item damaged or defective, and the customer’s name. Have the customer keep the product until we notify you with instructions. If the customer returns an order to us or to your business, they may jeopardize our ability to settle claims with the carrier. If a damage claim is compromised because the customer returns all or part of a shipment, Crio may deduct a loss percentage up to and including the full purchase price of the order.